NASA SEWP V GWAC

NOTE: Fair Opportunity to all Contract Holders within one or more SEWP Groups is required. There is no requirement to obtain 3 quotes as long as all Contract Holders within a Group were provided the opportunity to provide a quote.

Best Value:
Once market research is completed, the end-user's needs, technical requirements, Contract Holder program performance, price, agency policy and other factors related to the exercise of sound business judgment should be considered in making a best value determination.

Policy and Procedural Information

The following policy and procedural information reflect the terms and conditions of Technica’s contract with SEWP:

Installation:
The Government may order computer systems, software, components, and other equipment with no installation. Customers will be ad­vised regarding impact of self-implementation on terms of warranty support. Support Services (Training & Documentation, Maintenance, Warranty, and Licensing, Service Restrictions) may be purchased provided that all offered services are FFP and directly support the equipment and shall not exceed 5% of the price of the purchase order.

Basic Warranty:
As an Authorized IT reseller, Technica offers commercial warranty period. Commercial warranty plans are available as part of the product or as a stand-alone extended warranty coverage. Technica offers the Government with warranty equivalent to our OEM’s commercial warranty offerings in terms of response time, principal period of service. At a minimum, warranty will be offered in one-year increments with the following coverage: five days a week (Monday through Friday) and for eight (8) hours a day during business hours, with a next day response time.

Extended Warranty:
Extended Warranty can be purchased and begin at any time during the standard commercial warranty period up to and including the end of the commercial warranty period. Extended warranty packages may be invoiced and paid at the start of the warranty period. This extended warranty shall provide coverage based on the standard commercial warranty. At the Government’s discretion, the Government may order, at any time during a warranty period, monthly maintenance at a Discounted Monthly Extended Warranty amount in lieu of the extended warranty.

Product and Software maintenance, warranty and licensing shall be treated as commercial product unless such product is priced on a usage basis. Software maintenance as a Product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. Software Maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service and are to be billed monthly.

Technical Support:
Technica shall provide a full complement of technical support services including a) Timely nondisclosure briefings on emerging technologies relevant to SEWP, b) Commercially available technical specifications, either on-line or in hard-copy form, for all base system components, with such documents for all products available on Technica's SEWP contract available by request, c) Continuous adherence to any relevant Government, NASA, and Goddard security requirements.

Software Support:
SEWP customers may contact us to:

• Request product information to prepare a quote request
• Request information about installation, warranty, software support and technical support
• Address any post-delivery issues

Additional references:

• www.technicacorp.com
• www.sewp.nasa.gov