Contract Number:  75D00119D0008
NAICS Code:  541511 - Custom Computer Programming Services


The Department of Health and Human Services (HHS) Program Support Center (PSC) Intelligent Automation/Artificial Intelligence (IAAI) Contract is a multiple award, Indefinite Delivery/Indefinite Quantity (IDIQ) that supports federal agency piloting, testing and implementation of advanced technologies to include, but not limited to, intelligent automation/artificial intelligence (e.g. blockchain/distributive ledger technology (DLT), microservices, machine learning, natural language processing, robotic process automation, etc.) that are able to transform business processes and enhance mission delivery in the Federal Government.

Technology Use Cases

A “record keeping technology” that is distributed and decentralized and are linked in a “peer-to-peer” network or “public ledger.” This technology can be used to:

  • Decrease Audit Burden
  • Streamline Processes
  • Reduces Redundancy
  • Ensure Data Integrity

Natural Language Processing
A type of artificial intelligence (AI) that helps computers understand, interpret and manipulate human language. A key use of natural language processing (NLP) is to understand the emotion or intent behind words. This technology can be used to:

  • Perform Sentiment Analysis
  • Classify Text
  • Respond to Public Calls, Messages, and Social Media Posts

Robotics Process Automation
A software that can be easily programmed to do basic tasks across applications just as human workers do. This technology can be used to:

  • Automate Routine Tasks
  • Automate Transactional Processes
  • Improve Accuracy and Speed

Machine Learning
A computer program that can access data and use it to learn for themselves. The algorithms and statistical models allow computer systems to effectively perform a specific task without using explicit instructions.

  • Predictive Maintenance
  • Image Processing and Object Detection
  • Computational/Algorithmic Finance and Trading

Contract Contact

Tabitha Fletcher
Contracts Manager

IAAI Functional Areas

  1. Applied Ideation and Design Support
  2. Engineering and Process Engineering Support
  3. Systems Design Documentation and Technical Data Support
  4. Engineering, Prototyping and Model Making Support
  5. Interoperability, Test and Evaluation Support
  6. Quality Assurance Support
  7. Technical Training Support
  8. Professional Development and Training Support
  9. Program Support
  10. Logistics, Operations and maintenance (O&M) Support

IAAI TaskAreas

  1. Applied Ideation and Process Engineering Support
  2. Solution Development
  3. Test and Evaluation
  4. Training and Development
  5. Maintenance and Sustainment